Guest assessment

Your opinion is important to us.

Dear guest

You are most welcome to use the anonymous questionnaire to tell us your impressions of your stay, giving us the opportunity to keep on improving our quality and services, so that we can meet your needs even better.

To ensure that you enjoy an entirely successful stay with us in Zermatt, we request that you report any problems to a member of our staff immediately. We are also always open to specific suggestions - don't hesitate to contact us.


Sunstar Hotel Zermatt guest book

Written by our guests

Overall rating
4,2 / 5
  • Rating by Brock
    from 07.09.2021

    Our favorite of all the hotels

    Warm hotel with super friendly staff. We cracked a window every night and loved falling asleep to the mountain air and the sound of a near by creek. Waking up to crisp mountain air and a view of Zermatt isn’t a half bad way to start the day. Breakfast was above average and the dining room and patio were perfect.
  • Rating by yogendra
    from 30.08.2021

    Beautiful property and located in a perfect place. make sure to get the 4th floor to get the full beauty of amazing mountains and water stream flowing by. overall great experience.
  • Rating by Traveler
    from 17.08.2021

    Loved the staff, the stunning view of the Matterhorn (pay the extra dollars, it’s worth it cause the balconies were like an extra room in the hotel!), breakfast was one of the best I had in Switzerland. Convenient to everything yet not packed in with hordes of other hotels and people. Close to the (free) bus stop so didn’t have to walk to the base of the mountains every day. Perfect place at a good price. Also the spa downstairs was my 6 year old kids favorite part of Zermatt outside of zip lining!
  • Rating by Anonymous
    from 01.08.2021

    Great location excellent breakfast

    Good: Super location near sunnega lift. Excellent breakfast and highly professional, friendly staff.
  • Rating by Philippe
    from 05.07.2021


    Good: Oui
  • Rating by Justyna
    from 28.06.2021

    Super nice hotel close to train station

    Good: very close to train station. very good breakfast served. Spa area nice and spacious. Clean room with all needed. Balcony with the of of Matterhorn. Friendly staff. def will stay again.

    Bad: nothing
  • Rating by Justyna M.
    from 14.06.2021

    Great place to stay in heart of Zermatt

    Amazing hotel, 7min walk from train station. I could see Matterhorn from my balcony. Room was clean, spacious, had all I needed. breakfast very good, lots of choices. Spa zone very nice with whirlpool and sauna. Great place to stay !
  • Rating by William
    from 08.05.2021

    Excellent value for money

    Good: Friendly staff; great breakfast with buffet and à la carte option; private terrace area with a view of the Matterhorn; spacious for a single room and very clean; free minibar drinks.

    Bad: I really can't complain.
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