Guest assessment

Your opinion is important to us.

Dear guest

You are most welcome to use the anonymous questionnaire to tell us your impressions of your stay, giving us the opportunity to keep on improving our quality and services, so that we can meet your needs even better.

To ensure that you enjoy an entirely successful stay with us in Zermatt, we request that you report any problems to a member of our staff immediately. We are also always open to specific suggestions - don't hesitate to contact us.


Sunstar Hotel Zermatt guest book

Written by our guests

Overall rating
4,3 / 5
  • Rating by Shahil Paresh J.
    from 02.03.2021

    Fantastic hotel and location!

    Great hotel and friendly staff with help provided on questions asked - from skiing rental to hiking and etc.. Also considering it's COVID times, I received timely advice on where to get tested (if needed) to travel.
  • Rating by Andreea
    from 18.02.2021

    Good value for money

    Good: Room was clean and comfy and hotel is not far from the lifts.
  • Rating by Roger H.
    from 09.01.2021

    Good hotel, with friendly staff. Clean. Restaurant is excellent for breakfast (only tried for breakfast).
  • Rating by Irene Z.
    from 06.01.2021


    Great value for money when in Zermatt. Conveniently located closed to the main city street and the train /bus stations. Good variety on breakfast. Friendly and helpful staff. Overall great experience.
  • Rating by Sin Fong C.
    from 26.12.2020

    Sunstar Hotel Zermatt
    Visited on 18/9/2019

    Room over looking the mountain. Great court yard, spacious dining area, and good variety of breakfast items.
  • Rating by Yiyun L.
    from 14.12.2020


    I'd love to stay in Sunstar each winter Season to ski fahren:)
    supper nice Staff and worth the price.
  • Rating by Kir F.
    from 17.10.2020

  • Rating by Traveler
    from 20.08.2020

    Good location, clean room and friendly staffs. My family and I had a very enjoyable stay.
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