The room price includes the breakfast buffet and VAT. The following additional services are also always included:
Depending on the season, the hotel may require payment in advance, and also when you book at the FIX rate (non-refundable rate). Bookings at this reduced rate cannot be cancelled and are charged directly to your credit card.
Up to 15 days before your date of arrival, your booking can be cancelled or amended free of charge (except for the FIX rate and bookings between 26 December and 2 January). From 14 days before your date of arrival, you will incur cancellation charges.
Please note our T&Cs.
The cancellation charge is not lost. The cancellation charge can be deducted from another booking at the same hotel within 12 months. This service is only available for direct Sunstar bookings. It does not apply to reservations made via third-party providers (Booking.com etc.).
Sunstar Hotels offers a four-stage loyalty programme. This allows you to enjoy price reductions of up to 20% and numerous other benefits when you book directly with a Sunstar hotel. To the Sunstar Loyalty Programme.
You don't have a Sunstar Loyalty Card yet? Ask for one at the Reception when you check out of the hotel.
Yes, accommodation, including breakfast, for children under 5 is free of charge.
In some of our Compact double rooms there is the option of an additional bed. Please contact the hotel in this regard.
Yes, and for free. Just mention when you book that you need a cot.
Dogs are welcome here and allowed in all our room categories. There is restricted access to the breakfast room and spa area. The supplement is CHF 15.00 per dog/night (excl. food).
Please include your four-legged friend when booking.
The hotel is easy to reach on public transport.
Take the train to Zermatt station. There you will be collected by the hotel's own electric vehicle, if you have told us in advance. Alternatively, it's a 4-minute walk.
Your room will be ready for you by 3 p.m. at the latest on your day of arrival.
If you come by car, you can only travel as far as Täsch. There is plenty of parking there in the public multistorey car park.
Early check-in and late check-out both depend on the availability of the room. Late check-out by 5 p.m. can be booked for a charge of CHF 75.00/room.
Just ask at the Reception.
Our Reception is staffed every day until 10 p.m. If you are due to arrive after 10 p.m., please inform the hotel.
Yes, you can leave your baggage here free of charge.
Different kinds of bread, a number of muesli varieties, various egg dishes, fresh fruit, a selection of regional and national cheeses and a wide range of sausage and cold meats. The range of drinks includes various kinds of coffee, fresh fruit juices and selected teas.
Even our breakfast buffet is designed to ensure that your day gets off to a relaxing start. We offer numerous gluten- and lactose-free products.
No, unfortunately not. Just ask at Reception and we'll be happy to tell you about the options for eating out in Zermatt and give you some insiders' tips.
Yes, the hotel (5 floors) has a lift.
The nearest cable car to the hotel is the Sunnegga station. You can walk there easily in 2-3 minutes. Alternatively, the local/ski buses stop just outside the door. They run every 10 minutes in winter.
Our rooms do not have air conditioning. With night-time temperatures in summer reaching only a maximum of 17 °C, air conditioning is not required.
The hotel is partly barrier-free (steps in the breakfast room and wellness area) and has 3 rooms equipped for the disabled.
You have free access to Wi-Fi throughout the hotel.